Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how tbc88 ("we", "us", "our", "the Operator") collects, uses, stores, shares, and protects the personal data of users ("you", "your", "the Player") who access or use the tbc88 online gaming platform available at tbc88.ws ("the Platform"). This Policy forms part of the tbc88 Terms and Conditions and is incorporated by reference into the overall agreement between you and tbc88.

By registering an account or using any feature of the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not access or use the Platform.

2. What Personal Data We Collect

tbc88 collects personal data that is necessary to provide the Platform's services, maintain account security, comply with legal obligations, and deliver a safe, fair gaming experience to all players in Bangladesh and elsewhere. The categories of personal data we collect include:

• Identity data: full legal name, date of birth, gender, and nationality as provided during account registration or KYC verification.
• Contact data: email address, mobile phone number, and residential address (city, district, and division within Bangladesh).
• Identity verification documents: government-issued photo identification such as Bangladesh National ID (NID) card, passport, or driving licence submitted during KYC verification.
• Financial data: payment method identifiers (e.g. bKash account number, Nagad account number, Rocket number, bank account details), transaction history, deposit and withdrawal records.
• Technical data: IP address, device type, browser type and version, operating system, device identifiers, session timestamps, and geolocation data derived from your IP address.
• Usage and gaming data: game history, wagering activity, bet amounts, game outcomes, session duration, responsible gaming tool usage (e.g. deposit limits set, self-exclusion requests), and customer support interaction records.

tbc88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

3. How We Collect Your Data

tbc88 collects personal data through the following means:

• Directly from you: when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
• Automatically via technical systems: when you browse the Platform, our servers automatically record technical data including IP address, device information, browser data, and session activity. We may use cookies and similar tracking technologies for this purpose.
• From third-party service providers: KYC verification partners may supply identity confirmation data; payment processors such as bKash, Nagad, and Rocket may supply transaction confirmation data; fraud prevention partners may supply risk-scoring signals.
• Via cookies and analytics tools: tbc88 uses session cookies, persistent cookies, and analytics tools to understand how players interact with the Platform, identify technical issues, and improve the user experience.
• Via responsible gaming monitoring: tbc88's responsible gaming systems passively monitor gaming patterns, session frequency, and betting behaviour to identify players who may be exhibiting signs of problem gambling, enabling targeted intervention and support.

4. How We Use Your Personal Data

tbc88 uses the personal data collected for clearly defined, legitimate purposes. We do not use your data in ways that are inconsistent with the purposes stated in this Policy. The primary purposes for which we process your data are:

• Account management: to create, manage, and maintain your tbc88 account, authenticate your identity on login, and process account-related requests.
• KYC and regulatory compliance: to verify your identity, confirm your age (21+ only), conduct anti-money laundering checks, and fulfil any other legal or regulatory obligations applicable to the operation of an online gaming platform.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods; to detect and prevent payment fraud.
• Service delivery and improvement: to provide access to games and features on the Platform, resolve technical issues, personalise the experience where permitted, and improve the overall quality of the Platform.

Where tbc88 wishes to use your personal data for a purpose not listed above (for example, for a new product feature or a different type of marketing communication), we will notify you of that new purpose before processing begins and, where required by applicable law, obtain your consent.

5. Sharing Your Personal Data

tbc88 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of third parties only where strictly necessary to deliver the Platform's services or comply with our legal obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to process your financial transactions. These providers are bound by their own privacy policies and data protection obligations.
• KYC and identity verification partners: third-party identity verification services that assist tbc88 in confirming player identity and age as required for regulatory compliance.
• Game studio and technology providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other game studios that power games on the Platform may receive limited session and technical data necessary to deliver their game content.
• Regulatory and law enforcement authorities: tbc88 may be required by applicable law, court order, or government directive to disclose personal data to competent authorities. We will notify you of any such disclosure to the extent permitted by law, unless prohibited from doing so.

6. Cookies and Tracking Technologies

tbc88 uses cookies and similar web technologies (collectively "Cookies") to operate the Platform, maintain your session, remember your preferences, detect fraudulent behaviour, and improve our understanding of how players engage with the Platform. The main categories of Cookies used by tbc88 are:

• Strictly necessary cookies: essential for the Platform to function correctly. These include session authentication cookies that keep you logged in while you navigate the Platform. These cookies cannot be disabled.
• Functional cookies: used to remember your preferences (e.g. language settings, responsible gaming tool configurations) so that you do not have to re-enter them each time you visit.
• Analytics cookies: used to collect aggregated, anonymised statistical data about how players use the Platform (e.g. which pages are visited most often, how long sessions last, from which device types players connect). This helps tbc88 identify improvements.
• Security and fraud-detection cookies: used by our fraud prevention systems to assign risk scores to sessions and identify patterns consistent with automated or abusive behaviour.

You may manage or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform and your ability to use some features. tbc88 does not currently respond to "Do Not Track" signals from web browsers, as there is no uniform standard for interpreting such signals.

7. Data Retention

tbc88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: retained for the duration of your account's active life, plus a minimum of five (5) years following account closure, to meet anti-money laundering record-keeping obligations.
• Transaction and payment records: retained for a minimum of five (5) years from the date of the transaction, in accordance with financial record-keeping requirements.
• KYC and identity verification documents: retained for a minimum of five (5) years from account closure, in compliance with applicable anti-money laundering regulations.
• Technical and usage data: retained for up to twelve (12) months from the date of collection, after which it is anonymised or deleted, unless required for an active fraud investigation or legal proceeding.

When personal data is no longer required for any legitimate purpose and no legal retention obligation applies, tbc88 will securely delete or irreversibly anonymise that data so that it can no longer be associated with any individual player.

8. Data Security

tbc88 takes data security seriously and applies a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

• 256-bit SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our Platform servers.
• Encryption at rest for sensitive data fields including identity documents, payment identifiers, and KYC records stored in our databases.
• Role-based access controls limiting internal access to personal data to only those employees and contractors who require it to perform their specific job functions.
• Real-time fraud detection and account monitoring systems that flag unusual activity patterns for immediate review by the tbc88 security team.
• Regular internal security reviews and vulnerability assessments to identify and remediate potential weaknesses in our systems before they can be exploited.

9. Your Rights as a Data Subject

As a player on the tbc88 Platform, you have a number of rights with respect to the personal data we hold about you. tbc88 is committed to honouring these rights promptly and without undue obstacle. Your rights include:

The right of access: you may request a copy of the personal data tbc88 holds about you at any time. We will provide this within a reasonable timeframe, subject to identity verification.

10. Marketing Communications

tbc88 may send you promotional communications about bonuses, new games, seasonal promotions tied to events such as Eid, Ramadan, Pohela Boishakh, BPL season, and the ICC T20 World Cup, and other Platform updates. We will only send marketing communications to you where you have given your explicit consent at the time of registration or thereafter through your account settings.

• Opt-out at any time: you may withdraw your consent to receive marketing communications at any time by updating your preferences in your account settings or by contacting tbc88 support at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdrew consent.
• Transactional communications: even if you opt out of marketing communications, tbc88 will continue to send you essential transactional and service communications, including deposit confirmations, withdrawal notifications, KYC requests, account security alerts, and updates to our Terms or Privacy Policy.
• Communication channels: tbc88 may contact you via email, SMS to your registered mobile number (which may be a bKash or Nagad-linked number), or in-Platform notifications. We do not use automated voice calls or unsolicited third-party messaging services.
• No third-party marketing: tbc88 does not share your contact details with any third-party marketers or data brokers for the purpose of sending you their promotional materials.

To exercise any of your marketing preferences or to submit a data rights request, please contact the tbc88 support team at [email protected]. Please allow up to 30 days for data rights requests to be processed, although we aim to respond much sooner in most cases.

11. Children and Minors

The tbc88 Platform is strictly intended for adults aged 21 and above. tbc88 does not knowingly collect or process personal data from individuals under the age of 21. If you are the parent or guardian of a minor who you believe has registered on tbc88 or provided personal data to us without your knowledge, please contact us immediately at [email protected].

• Upon receiving a credible report that a minor's data has been collected, tbc88 will: (a) immediately suspend and investigate the account in question; (b) permanently close the account if the minor status is confirmed; (c) securely delete all personal data associated with the account; and (d) reverse any financial transactions associated with the account where technically possible.
• tbc88 employs age verification checks during the account registration process and during KYC verification to reduce the risk of minors accessing the Platform. Players found to have misrepresented their age will have their account permanently closed and all associated winnings forfeited.
• If you are concerned that a minor in your household may be accessing the tbc88 Platform, we recommend using parental control software available for Android and iOS devices to restrict access to gaming websites. tbc88 support can also advise on available responsible gaming tools that can help limit access.
• tbc88 supports the work of organisations that protect children from harm online. We take any report of a minor accessing our Platform very seriously and respond with urgency.

12. Changes to This Privacy Policy

tbc88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the features and services offered on the Platform. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, provide notice to registered players via email or in-Platform notification.

Your continued use of the Platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how tbc88 protects your personal data. If you do not agree with any changes made to this Policy, you must stop using the Platform and may request account closure by contacting [email protected].

13. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which tbc88 processes your personal data, please contact our support team. We will do our best to address your query promptly and transparently.

Support is available 24 hours a day, 7 days a week via live chat at tbc88.ws. Email enquiries may be directed to [email protected]. tbc88 aims to respond to all privacy-related email queries within 4 hours during Bangladesh Standard Time (BST, UTC+6) business hours. Please use the subject line "Privacy Enquiry" for faster routing to the relevant team member.

14. Governing Law

This Privacy Policy and any dispute arising from it shall be governed by and construed in accordance with applicable laws. tbc88 operates as an online platform accessible to players in Bangladesh and processes personal data in accordance with the principles set out in this Policy. By using the Platform, you acknowledge that tbc88 operates internationally and that your personal data may be stored or processed in jurisdictions outside of Bangladesh, subject always to the security and data protection standards described in this Policy.